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What our customers say
ANNA HIRJI
"Great experience, I was kept up to date which was really great when getting a flight early in the morning. The driver put my suitcase in the boot and was very helpful and friendly!"
JULIE WHEAVER
"Being a female on my own I felt very safe - the driver was on time, courteous and the car was clean and fresh. Excellent journey. Thank you "
SIMON AMEER-BEG
"Really great service and excellent conversation"
BRIAN GRACEY
"Mehtab, my driver for these journeys was fantastic. Very well dressed, Well mannered and polite and also exceeded the level of professionalism one would expect with a private hire. Very clean and well maintained vehicle too. "
RICHARD MORRIS
"It might be that we got the right vehicle at the right time but the journey didn't happen. The taxi was supposed to have been booked for 1:30 pm. Nothing in the confirmation emails gave am or pm and I assumed all was fine for a 1:30 pm pickup. I then received a txt early in the morning at 12:53 am saying that the chauffeur is on route. I phoned the chauffeur immediately to explain the mistake. I then phoned optima-taxi (only to receive an automated reply until I got through at 9am in the morning). I explained the situation. The answer was that 1:30 is morning and that 13:30 is afternoon and there was nothing they could do. I appreciate I must have made a mistake in the booking but I tried to clear it up as soon as I found out so to then have no taxi for when we needed it, no opportunity to rebook and in addition to lose £472.50 does not make me a happy customer. "